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Submitting payment before the course enrollment deadline will allow time to deal with any problems that arise. If at all possible, please submit your payment 2 weeks in advance of the deadline.
This will also allow time for the purchase of any course related materials.
Credit Card:
VetMedTeam accepts MasterCard and Visa. Our shopping cart uses a global, secure, e-commerce gateway, Authorize.net, for the electronic approval process.
Payment submission is the first step in the enrollment process. Please allow 48 hours after the submission of the payment for your enrollment to be processed. A processed enrollment will be visible in "My Upcoming Courses".
The shopping cart is in US dollars and the current exchange rate between currencies will be handled by Authorize and your credit card company automatically.
Check by Mail:
You may submit payment by mail. To do so, please use the shopping cart and select the appropriate payment method. Please print the form that is created at the end of the process and include it with the check. Payment name and address will be provided.
Please be aware that the actual enrollment process does not begin until the check is received. Due to this fact we strongly recommend that checks be mailed out well in advance of the course’s registration end date.
Payment Problems:
The first step in resolving payment problems is communication. Please email info@vetmedteam.com if you need assistance or have a problem. There are two types of credit card declines:
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Straight Declines: |
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In this situation the credit card company has declined the transaction. We are not provided any additional information. The reason is to protect your privacy. In this case the first step would be to contact the card company to determine the reason for decline. It is often an anti-fraud setting that awaits the card holder’s phone call to release. Once that is done, the payment can be resubmitted. |
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Address Declines: |
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As a fraud protection measure for our members, our shopping cart requires the verification of the billing address entered into the payment form. If the credit card company does not verify, the transaction will be declined on our end. However, this type of decline is different than a straight decline and can be resolved by VetMedTeam – please continue to read for more details.
Important - Please do not continue to submit the payment as this will result in repeated transactions being posted to your card – transactions that are not actually charged to your card but are awaiting notification that VetMedTeam has finished processing the payment. Unfortunately, these pending transactions will reduce the card’s credit limit even if they have not actually gone fully through.
Transactions that have been declined for address "mismatch" (AVS) will generate an email to the address entered into the payment form. This email will verify the decline is for address. This email will also provide the step needed to be taken by the card holder to complete the transaction – it is very easy to do.
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Please do not hesitate at any time to contact us at ce@vetmedteam.com
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